Support page for Horizon Staff

Horizon Staff Support

F.A.Q Help Guides

Q. How to get new laptop?

What is the new Horizon Wifi Password?

The DVD drive is not showing when connected by USB

How do i install printers

My computer is slow and freezes sometimes

My computer is not tunrning on

Why can’t I install software on my computer?

Why are my scripts or executable files not running?

Why do I get a warning when opening downloaded files?

Can I reset my own password?

Why does my account keep locking out?

Why can’t I access certain websites?

Why do apps sometimes fail to connect to the internet?

Why do I see messages about updates or policies being applied?

Why can’t I customize certain system settings?

Why does my file download disappear or get blocked?

How can I allow a blocked file to open?

Why do I need admin credentials to install a new printer?

Why isn’t my external device (e.g., USB) working?

Why is my device running slow?

What should I do if my device freezes or crashes?

How can I request admin credentials or elevated permissions?

How long does it take for IT to approve my request?

How do I connect to the school network from home?

What are the VPN credentials, and how do I get them?

How do I access network drives after connecting to the VPN?

What should I do if the VPN connection fails?

Why can’t I access the network drives even after connecting to the VPN?

Can I map the network drives for easier access?

Can I access the VPN on my mobile device?

Why is my VPN connection slow at home?

Are there any security best practices for using the VPN?

Who should I contact for help with VPN or network drive access?

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